Privacy Policy — jili888

1. Introduction

jili888 ("the Company", "we", "us", "our") is committed to protecting and respecting the privacy of every individual who uses the jili888 online gaming platform at https://jili888.cam ("the Platform"). This Privacy Policy ("Policy") sets out the basis on which personal data we collect from you, or that you provide to us, will be processed.

This Policy applies to all users of the Platform, including registered account holders, visitors who browse without registering, and individuals who contact us for support. It should be read together with our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference.

2. Definitions

For the purposes of this Policy, the following terms shall have the meanings set out below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and online identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data — in this case, jili888.
• "Data Processor" — a third party that processes Personal Data on behalf of jili888 under a data processing agreement.
• "User" — any individual who accesses, registers on, or otherwise uses the Platform.
• "KYC" — Know Your Customer; the identity, age, and source-of-funds verification procedures required for regulatory compliance.
• "Cookies" — small text files stored on a User's device by a web browser, used to retain information between sessions.

3. Data Controller

jili888 is the Data Controller responsible for your Personal Data collected through the Platform. All enquiries relating to this Policy or the processing of your Personal Data should be directed to our Data Protection contact, reachable via the contact details set out in Section 15 of this Policy.

4. Personal Data We Collect

We collect Personal Data through several channels. The categories of data collected and the circumstances of collection are outlined below.

4.1 Data You Provide Directly

• Registration data: full legal name, date of birth, email address, Malaysian phone number, residential address, and chosen username.
• Identity verification (KYC): copy of MyKad or passport, proof of residential address (utility bill or bank statement), and, where required, source-of-funds documentation.
• Payment data: names of payment methods used (e.g., Touch 'n Go eWallet, Boost, GrabPay, DuitNow, Maybank, CIMB, Public Bank, Hong Leong, FPX, BTC/USDT wallet addresses). Full payment card numbers, if applicable, are processed by our PCI-DSS compliant payment processors and are not stored by jili888.
• Support communications: records of live chat conversations, emails, and any documents you provide when contacting our support team.

4.2 Data Collected Automatically

• Device and access data: IP address, device type, operating system, browser type and version, and geographic region.
• Session and activity data: pages visited, games played, bet amounts, win/loss records, session durations, and navigation paths within the Platform.
• Cookie data: session identifiers, preference settings, and analytics data as described in Section 11.

4.3 Data from Third Parties

• Identity verification providers: results of automated age and identity verification checks performed via third-party KYC services.
• Fraud prevention services: risk-score information and flagged payment patterns from anti-fraud data-sharing networks.
• Payment processors: transaction confirmation data and payment status updates from Maybank, CIMB, GrabPay, Touch 'n Go eWallet, and other supported providers.

5. Purposes of Processing

We process your Personal Data for the following specific purposes:

6. Legal Basis for Processing

jili888 relies on the following legal bases to process your Personal Data:

• Contractual necessity: processing required to perform the contract with you, including account management, payment processing, and delivery of gaming services.
• Legal obligation: processing required for compliance with applicable laws, including KYC regulations, anti-money laundering obligations, and tax reporting requirements.
• Legitimate interests: processing for fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and freedoms.
• Consent: processing for optional communications such as promotional emails and newsletters, where you have given explicit, freely withdrawable consent.

7. Data Sharing & Disclosure

jili888 does not sell, rent, or trade your Personal Data to third parties for commercial purposes. We share Personal Data only in the following limited circumstances:

7.1 Service Providers (Data Processors)

We engage trusted third-party service providers to assist in operating the Platform. These include payment processors (e.g., Maybank, CIMB, Touch 'n Go eWallet, GrabPay payment gateways), KYC verification providers, cloud infrastructure providers, and customer support tools. All processors are bound by data processing agreements that require them to process data only on our instruction and in accordance with this Policy.

7.2 Regulatory and Legal Disclosure

We may disclose Personal Data to competent authorities, regulatory bodies, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of jili888's assets, your Personal Data may be transferred as part of the transaction. You will be notified of any such transfer and the applicable privacy terms via the contact details registered on your account.

8. International Data Transfers

Some of our service providers may be located outside Malaysia. Where Personal Data is transferred to a country that does not provide an equivalent level of data protection, jili888 implements appropriate safeguards, which may include standard contractual clauses, data processing agreements, or other legally recognised transfer mechanisms. By using the Platform, you acknowledge that your data may be transferred as described.

9. Data Retention

We retain Personal Data only for as long as is necessary for the purposes for which it was collected. Our standard retention periods are as follows:

• Active account data: retained for the duration of your active account relationship with jili888.
• Closed account data: retained for a minimum of 7 years following account closure to meet anti-money laundering, tax, and dispute resolution obligations.
• KYC documents: retained for 7 years from the date of collection, in accordance with applicable financial compliance regulations.
• Support communications: retained for 3 years from the date of the interaction.
• Cookie and analytics data: retained for 12 months from the date of collection, unless you clear your browser cookies earlier.
• Marketing consent records: retained for 3 years from the date of consent or until consent is withdrawn, whichever is earlier.

Upon expiry of the applicable retention period, Personal Data is securely and irreversibly deleted or anonymised such that it can no longer be linked to an individual.

10. Security Measures

jili888 implements a layered security framework designed to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. Our technical and organisational measures include:

• Encryption in transit: all data transmitted between your browser and our servers is encrypted via TLS 1.2 or higher.
• Encryption at rest: sensitive stored data, including identity documents and financial records, is encrypted using AES-256.
• Access controls: role-based access controls limit staff access to Personal Data on a strict need-to-know basis.
• Two-factor authentication: 2FA is available to all registered users and is mandated for administrative platform access.
• Regular security audits: our infrastructure undergoes periodic penetration testing and vulnerability assessments by qualified security professionals.
• Incident response: a documented breach response procedure ensures prompt action and user notification in the event of a confirmed data breach.

Whilst we take all reasonable steps to protect your data, no system can guarantee absolute security. You are encouraged to use a strong, unique password for your jili888 account and to enable two-factor authentication.

11. Cookies & Tracking Technologies

jili888 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and understand how users interact with our services. The categories of cookies we use are as follows:

• Strictly necessary cookies: essential for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without affecting core functionality.
• Functional cookies: used to remember your preferences, such as language settings and display configurations, to personalise your experience.
• Analytics cookies: collect anonymised or pseudonymised data about how users navigate the Platform (e.g., pages visited, click paths, session duration) to help us improve our services.
• Marketing cookies: used to deliver relevant promotional messages to you based on your gaming interests, subject to your consent. You may withdraw this consent at any time via your account settings.

You may control cookie settings through your browser preferences. Please note that disabling cookies beyond strictly necessary ones may limit certain Platform features. A cookie preference management tool is available via your account settings page.

12. Your Data Rights

Subject to applicable law, you hold the following rights in respect of your Personal Data held by jili888. To exercise any of these rights, please contact our support team as described in Section 15.

We will respond to all valid requests within 14 calendar days. In complex cases, we may extend this period by a further 30 days and will notify you accordingly. We will not charge a fee for exercising your rights under normal circumstances.

13. Minors

The Platform is strictly intended for individuals aged 21 years or older. jili888 does not knowingly collect or process Personal Data from any person under the age of 21. If we become aware that Personal Data has been collected from a minor, we will immediately take steps to delete such data and close the associated account. If you believe a minor has provided us with their Personal Data, please contact us immediately using the details in Section 15.

14. Amendments to This Policy

jili888 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via email notification to their registered address and/or a prominent notice on the Platform, not less than 7 calendar days before the changes take effect. The "Last updated" date at the top of this Policy will always reflect the most recent revision.

Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not agree with the revised terms, you should close your account and cease using the Platform before the effective date.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the jili888 Data Protection team through the following channels:

• Email: [email protected] — please include "Privacy Request" in the subject line for fastest routing.
• Live Chat: available 24 hours a day, 7 days a week, directly through the Platform interface. Our team will escalate data-related requests to the appropriate handler within one business day.

Our support team is available in English and Malay, serving players from across Malaysia including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam. We aim to acknowledge all privacy-related requests within 2 business days.

This Privacy Policy was last updated on 1 January 2026. The version published on the Platform at any given time supersedes all prior versions.